Request a Journey support account

Web Portal

A quick way to request an account is to click the 'Submit a Ticket' Button in the top right of the support portal. The additional info is not required and can be updated in your profile settings once your account is activated.

example account request:

Requester: j.smith@journeyid.com

Your Name: John Smith

Subject: Account activation request

Type: (leave empty)

Impact: Low

Urgency: Low

Product: Journey

Description:
    additional info:
        company: Journey
        work phone: (800) 123-4567
        title: Project manager

Email

Requesting a Journey support account through an email to support@journey.freshdesk.com is another way.

example email:

Subject: Request account activation

Body:

    Name: John Smith
        Company: Journey
        Work phone: (800) 123-4567
        Title: Project manager